The problem.
Most businesses run IT reactively, fixing things after they break. The cost of downtime is always higher than the cost of prevention, but most IT providers wait for you to call before they do anything.
Break-fix support is not IT management. It's damage control. AMRIX operates as your dedicated IT partner: monitoring your environment continuously, catching problems before they escalate, and keeping your systems running the way they should.
What's included.
- 24/7 infrastructure monitoring and real-time alerting
- Patch management: operating systems and applications kept current
- Remote support with defined response SLAs
- On-site support across Greater Sydney (where required)
- Endpoint security management and threat response
- Backup verification and disaster recovery planning
- Network monitoring, switch and firewall management
- Vendor liaison: we deal with ISPs, Microsoft, and other providers on your behalf
- Monthly system health reporting and review
- Asset tracking and lifecycle planning
- New user provisioning and offboarding
How we deliver.
We start with a full environment audit, documenting your infrastructure, identifying gaps, and establishing a baseline. From there, we set up monitoring, implement any immediate remediation, and onboard you under defined SLAs.
You get a named contact, not a ticket queue. When something happens, we're already on it. Monthly reviews keep you informed about what's been patched, what's been fixed, and what's planned. No surprises.
Pricing.
Managed IT is scoped to the size and complexity of your environment. Pricing is based on number of endpoints, servers, and services under management. Contact us for a quote and we'll assess your environment and provide a clear, fixed monthly figure.