The systems your business
actually runs on.

The problem.

Ask most small businesses where their customer information lives and the honest answer is: a spreadsheet, an inbox, a quoting tool, and one person’s memory. When that person is on leave, the business slows down. When they leave for good, some of it is simply gone.

The usual fix makes it worse. A CRM gets signed up for on a Friday, half the team is trained on it, the data import is never finished, and six months later the spreadsheet is still the real source of truth while the CRM quietly bills every month.

The database side fails more quietly. A SQL Server that was installed years ago on default settings, never indexed properly, running reports that time out, with a backup job that has never once been restored to check that it works.

What’s included.

• CRM selection scoped to how you actually sell, not to a feature comparison table
• Implementation, data migration, deduplication and cleanup before go live
• Pipeline, stage and field design that matches your real process rather than a template
• Integration with email, calendar, accounting, quoting and your website enquiry forms
• Staff training and adoption follow up, because an unused CRM is worse than no CRM
• SQL Server installation, configuration, hardening and version upgrades
• Index and query tuning for the reports that currently time out
• Backup strategy with restores actually tested, not just scheduled
• Point in time recovery, log shipping and replication where uptime justifies it
• Migration off spreadsheets, legacy Access databases and end of life SQL versions
• Reporting and dashboards built over live data instead of a monthly export
• Documented schema, credentials handover, and a restore runbook that has been rehearsed

How we deliver.

We start with where the data currently lives and who touches it. That usually surfaces two or three systems nobody mentioned in the first meeting. From there we agree what the single source of truth is going to be, and everything else either feeds it or reads from it.

Migration happens against a copy first, so you can see your own records in the new system before anything is committed. Once you sign off, the cutover is scheduled, the old system stays readable for an agreed period, and the team gets trained on the process rather than on the buttons.

On backups.

A backup that has never been restored is a guess. Every database engagement includes at least one full restore into a test environment, timed and documented, so you know how long recovery takes before the day you need it. If your current backups cannot be restored, we would rather find that out on a Tuesday than during an outage.

Pricing.

Scoped per project, based on data volume, the number of systems being consolidated, and whether we are implementing something new or repairing something that already exists. Contact us for a quote and we will look at what you have before proposing anything.